A very polite manger came on and I asked if she could not get the cookies in my hand in 10 min or less for a full refund. After about another 15 min I make my last call to customer service and ask for a manager. This time the rep says she is working with her manger and will call me back in 5 min. of the who says that she talked to the store manager and that they would be there in 15 min or less.Īfter another 25 min I call back for a 3rd time. 25 minutes later, after no phone call I called back customer service and talked to my 2nd customer service rep. The rep was very nice but was not able to contact the local store herself so she worked with her manager to contact an off-duty store manager and I was supposed to get a call back from the store in 10-15 min. The online order says ETA between 9:15 pm and 9:35 pm.Īt about 9:50 pm, when I am now standing outside at the main entrance (where I said to meet me in the order) I call the customer phone number for the store that they have online. Sometime between 8:30 pm and 8:40 pm I order a box of cookie to be delivered. long hard day bedside with my 4 year old at Boston Children's hospital I decided that I need some comfort food. Local Store gets an F and national call center gets a B- (not an A only because they could not help me dispute working very very hard to try and address my missing cookies).Īfter a. Seaport District / South Boston Waterfront Restaurants.Large groups Restaurants in Seaport District / South Boston Waterfront.Dorchester / Roxbury / Mattapan Restaurants.Asian Restaurants for Large Groups in Allston / Brighton.Restaurants for Special Occasions in Boston.Seafood Restaurants for Large Groups in Boston.Late Night American Restaurants in Boston.Chinese Restaurants for Lunch in Boston.Hotels near (MHT) Manchester Municipal Airport.Hotels near Boston Tea Party Ships & Museum.Seaport District / South Boston Waterfront Hotels.InterContinental (IHG) Hotels in Boston.
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